Support Policy |

OVERVIEW is a fast-growing Secure & trusted Ecommerce Market place. Customers & Supplier being able to buy & sell desire product from anywhere online. We focus on customer/supplier affordability and offer a competitive price & put the effort into ensuring operational excellence and customer intimacy in every aspect of our daily life.

About this Support Policy

This Support Policy describes what support you can expect from us in regards to  Service.

If you have questions about this Support Policy please do not hesitate to contact with our email: . We may amend this Policy from time to time, so check this page to ensure that you are aware of any changes. This Support Policy is effective from 1 March 2021.


Customers Only

Support services provided by the   support team will only be provided to verified  account holders (the customer) that have purchase receipts for the supported products that the support request is for.


The support services provided by the Help Desk support team are not intended for use as a replacement for business-critical operational support staff. The customer agrees that support services will not be used when failure of the support services to attain the desired result could lead to significant loss of business.

Hours of Operation

Support services are provided during business days (Sat to Thursday) from the hours of 9 AM to 5 PM as BDT time. But emergency support will be available Seven days of the week. Support hours of operation exclude all major festival day as well as the following days:

  • Two EID Festival Days
  • The Independent & Victory day
  • Pohela Boishakh. etc

These exclusions are subject to change. Changes to the hours of operation will be amended as a notice here at least 30 days before the new exclusion rules will go into effect.

Response Times

Response times are limited to the hours of operation. By phone call, the support team will respond instantly. But email response will take an hour.

For unwanted situation (Network fail, Call engages, maintenance time, etc) there is no guarantee of a specific response timeframe. Responses are provided on a first-come, first-serve basis. Adding posts to a ticket before the initial request is answered by an authorized support agent will add further delays by moving the ticket to the end of the line.

Supported Products

Only   Limited authorized or selling products to the Customer.

Support Ticket

A support ticket is a support request posted to the official, web-based support Help Desk located online at /support_ticket. support services are provided for a qualified support ticket. The only Account holder can be sent support requests to our team.

Rejected Support Tickets

Support services may be denied for reasons including, but not limited to, the following:

  • The support team cannot confirm the purchase of the supported product by the customer the account used to open the support ticket
  • The supported product is modified or customized by the customer or a third-party hired by the customer, or downloaded and installed from a third-party source
  • Problems caused by others vendor, or are not supported products
  • Uncooperative, unprofessional, or abusive conduct by the customer


A support ticket is resolved when the customer receives one of the following:

  • information that resolves the problem;
  • information on how to obtain service that will resolve the problem;
  • notice that the problem is caused by a known, unresolved issue, or an incompatibility issue with a supported product;

Unresolved issues:

  1. a)By Email:

Support Contact:

  1. c)By Online: /support_ticket
  2. d)By Email:


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